My Approach
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I have experience conducting user research, designing services, visual story telling and am a big picture thinker. Having a strategic mindset I am able to consider the needs of a business from a service perspective as well as drilling into details.
I strive to work inclusively and inspire people to find their creative side. As an illustrator I have facilitated workshops with children at schools, young people at youth centres and with adults as part of community engagement and when designing bespoke work for companies.
Key Skills
01
Visual Design
Storyboarding
Sketching & Digital illustration
I use imagery to simplify and distill information. Visual communication is a great tool to relay thoughts and reach common ground.
03
Research
Qualitative Research
Synthesising Information
As a naturally curious person I strive to help businesses dig deeper into users perceptions, motivation, attitudes and needs. I ensure my research is planned and conducted in an ethical way.
05
Design Methodologies
Identify design approach
Plan, discover, iterate
I'm familiar with a number of different design methodologies and use a critical and reflective thought process through execution and planning. I work in an agile way and am comfortable with fast paced design sprints or steady paced projects.
02
Facilitation
Discovery & sense making
Creativity
My facilitation approach focuses on user needs, creating a safe space where users can feel free to build, draw, write and communicate as they need.
My facilitation work has also explored best practices, pros and cons of co-design.
04
Strategy
Discovering opportunity areas
Exploring pain points
My approach places a heavy emphasis on solving user problems whilst maintaining a focus on business goals and demands. I can assist with designing road maps and planning for different future possibilities.
06
Service Design
Design a new service
Explore risks and best practices
Experience designing a new service and have a methodical and flexible approach to exploring pains, needs and risks of users and businesses. Tools I use for planning include Kanban, designing impact vs effort matrices, exploring risks and prioritising tasks.